Hot Tub & Swim Spa Service
We have an in-house, full time service department that is Hydropool factory trained. This means we service everything we sell, both in and out of warranty. No need to give a 1-800 number a call and wait weeks for a service dispatch, give us a call at 519-423-6703 or send us an email at support@zorrahottubs.com and we can solve your spa problems quickly and efficiently. We specialize in Hydropool, but can service some other brands as well, although not all of them, we go over this information as well as service pricing farther down on this page.
Feeling like a do it yourselfer? No problem, we can provide any part over the counter, along with tips and tricks on how to install it.
Contents
Wanting To Pay An Invoice?
What Brands Do We Service?
We prioritize our customers. If you bought your hot tub or swim spa from us, we will service it.
Below is a chart of brands we offer repair services for:
| Brand | Support | |
|---|---|---|
| Hydropool Hot Tubs & Swim Spas | Full Support. We can service Hydropool spas from other dealers, but we will prioritize our customers first. | |
| DreamMaker Spas | Full Support. We can service DreamMaker spas from other dealers, but we will prioritize our customers first. | |
| Sunrise Spas | Full Support. Only out of warranty support available. | |
| Tuff Spas | Full Support. Only out of warranty support available. | |
| Vita Spas | Partial Support. Only out of warranty support available, due to the age of many of these spas, not all parts are available. | |
| Beachcomber Hot Tubs | Partial Support. Only out of warranty support available, we can only service spa packs, heaters, pumps and keypads, not plumbing leaks. Contact your local Beachcomber dealer for more comprehensive support. | |
| Arctic Spas | Partial Support. Only out of warranty support available, we can only service spa packs, heaters, pumps and keypads, not plumbing leaks. Contact your local Arctic dealer for more comprehensive support. | |
| Coast Spas | Partial Support. Only out of warranty support available, we can only service spa packs, heaters, pumps and keypads, not plumbing leaks. Contact your local Coast dealer for more comprehensive support. | |
| Marquis Spas | Partial Support. Only out of warranty support available, we can only service spa packs, heaters, pumps and keypads, not plumbing leaks. Contact your local Marquis dealer for more comprehensive support. | |
| Jacuzzi | No Support. Contact your local Jacuzzi dealer for support. | |
| Caldera | No Support. Contact your local Caldera dealer for support. | |
| Hot Springs | No Support. Contact your local Hot Springs dealer for support. | |
| Bullfrog | No Support. Contact your local Bullfrog dealer for support. | |
| Master | No Support. Contact your local Master dealer for support. | |
| Dynasty | No Support. Contact your local Dynasty dealer for support. | |
| Dimension One | No Support. Contact your local Dimension One dealer for support. | |
| Dominion | No Support. Contact your local Dominion dealer for support. | |
| California Cooperage | No Support. Contact your local California Cooperage dealer for support. | |
| Aquaterra | No Support. Contact your local Aquaterra dealer for support. | |
| Premium Leisure | No Support. Contact your local Premium Leisure dealer for support. | |
| Be Well Hot Tubs / Maple Spas | No Support. Contact your local Be Well Hot Tubs / Maple Spas dealer for support. | |
| Canadian Spa Co. | No Support. Contact your local Canadian Spa Co. dealer for support. | |
| Jetted Bathtubs | No Support. Contact your local plumber for support. | |
| Unknown Brand | ❓ | Not sure what brand you have? Send us some pictures to see if we can service it. |
Don’t see your spa on this list? Give us a call or text at 519-423-6703 or send us an email at support@zorrahottubs.com and we’ll see if we can help.
Do We Service Pools?
We do not service pools. We can, however, recommend reliable servicers who do.
Love Your Hot Tub? Leave a Review!
If you’re excited about your new hot tub and happy with the installation, we’d love to hear it! We aren’t the biggest company around, so if you have a couple minutes we’d really appreciate a Google review, you’d be doing us a huge favour.
We’re so grateful for reviews, we’ll give you 10% off your next purchase of water care product or hot tub accessories as a thanks!
How Much Does It Cost?
It depends on the work performed, but typically we bill for time and material.
Below is a chart of our out of warranty service rates:
| Service | Detail | Cost |
|---|---|---|
| Service Call | 30km distance, includes the first hour on site. | $199 + HST |
| Service Call | 30km – 60km distance, includes the first hour on site. | $299 + HST |
| Service Call | More than 60km distance, includes the first hour on site. | $299 + $5/km Beyond 60km + HST |
| Hourly Labour | Per service technician. | $99 + HST |
| Hot Tub Winterize | Flat rate. *Customer responsible for ensuring spa is tarped to prevent snow/water ingress. | $300 + HST |
| Swim Spa Winterize | Flat rate.*Customer responsible for ensuring spa is tarped to prevent snow/water ingress. | $400 + HST |
| Hot Tub Opening | Flat rate. *Excess cleaning not included, on-site technician has right to refuse. Customer responsible for ensuring spa doesn’t have mold before technician comes on site. | $300 + HST |
| Swim Spa Opening | Flat rate. *Excess cleaning not included, on-site technician has right to refuse. Customer responsible for ensuring spa doesn’t have mold before technician comes on site. | $400 + HST |
Here are some service examples of what you might expect to pay for an out of warranty repair:
| Service | Detail | Cost |
|---|---|---|
| Heater Replacement | Most common heater, average labour time. | ~$550 + HST |
| 4hp Pump Replacement | Most common pump, average labour time. | ~$899 + HST |
| Circulation Pump Replacement | Most common pump, average labour time. | ~$550 + HST |
| Control Pack Replacement | Most common control pack, average labour time. | ~$1300 + HST |
| Keypad Replacement | Most common touch screen style, average labour time. | ~$850 + HST |
| Keypad Replacement | Most common button style, average labour time. | ~$750 + HST |
| Plumbing Repair | No two plumbing repairs are the same, your scenario will vary. | Minimum $350 + HST |
Please note that these examples are by no means replacements for a personalized repair quote, but rather guidelines to give a rough idea. If you would like more information or a personalized quote, give us a call at 519-423-6703 or send us an email at support@zorrahottubs.com.
Where Do We Service?
Our standard service rates apply to a 30km radius from us. We will still service areas farther away, albeit with a higher service call charge.
| Distance From Zorra | Map Area | Service Call Charge |
|---|---|---|
| 30km or less | (Blue Circle) | $199 + HST |
| 30km – 60km | (Orange Circle) | $299 + HST |
| More than 60km | Outside Orange Circle | $299 + $5/km Beyond 60km + HST |
Below is a map illustrating our service area:
What Does Warranty Cover?
If you are outside of our standard service radius, then you may be charged a mileage charge even if your spa is under warranty. Here are the warranty mileage charges:
| Service | Warranty Coverage | Charge |
|---|---|---|
| 30km or less Service Call | ✅ | No Charge |
| 30km – 60km Service Call | ❌ | $99 + HST |
| More than 60km Service Call | ❌ | $99 + $5/km Beyond 60km + HST |
| Hourly Labour Rate | ✅ | No Charge |
Below are documents outlining exactly what is and is not covered under manufacturer’s warranty. If you’re unsure if your spa is covered, give us a call at 519-423-6703 or send us an email at support@zorrahottubs.com.
How Do I Book Service?
If you’d like to book in a service call, give us a call at 519-423-6703, send us an email at support@zorrahottubs.com, use the contact form below, or stop in and give us a visit at 684125 Rd 68.
Our Service Policies
Our Commitment – We are committed to offering professional and quality service for hot tub or swim spa. Everything we do is based on getting you up and running as quickly, economically, and efficiently as possible.
Payment Policy – Payment is due upon receipt of your invoice and is not conditional on any other work being done. It is our policy to collect payment from work that has been completed before we will come out to do more service that is required. Our service technicians are able to accept the payment methods on site outlines in this page.
We require a major credit card to book a service appointment unless otherwise arranged.
Agreement of Terms – By confirming your service call appointment with our team, you are acknowledging that you have read, understand, and agree to the terms and policies laid out on this page.
